About Us

We are an established company, based in Cheshire, in the North-West of England. We pride ourselves on providing the highest grade terpenes available on the market – which truly mimic the strain that they are named after. We stock a range of strain specific terpenes, terpene infused candles, terpene dilution blends, as well as vape accessories and terpene mixing kits. We intend to grow our range of terpenes and we will be adding more strains and extra products to our store soon!

We’re always happy to help and strive to provide the best customer service that we can. We are here to accommodate your needs, so if there’s anything that you can’t find on our site – feel free to contact us (using the form at the bottom of this page) where we will be happy to help.

Payment Methods

We currently process debit and credit card payments on our website using Square. We also offer the option to pay directly by bank transfer, and are able to offer discounts on larger orders for choosing this options.

We can also be found out and about at various ‘pop-up’ events throughout the year. Keep an eye on our social media pages to find out where you will be able to catch us, and talk terpenes in person of course!

Delivery

Orders over £35 qualify for free UK delivery. All orders are dispatched within 24 hours, in; secure and discreet packaging – there are no logos or text on the outer envelope.

We post all orders using Royal Mail’s First Class Recorded service – which means that somebody will need to be at home to sign for the item when it arrives. This service can be changed if required, for example; so that the item does not require a signature. Please leave a note during checkout should you need us to post using a different service.

Deliveries usually arrive within 1-2 working days, although it can take a little longer during Royal Mail’s busy periods (such as Bank Holidays and Christmas).

Website Security

Our website has a valid ‘SSL certificate’, which can be confirmed by the ‘https://’ (and in some browsers a green padlock in the browser URL). This ensures that all information processed by our website is sent using only a secure connection.

Privacy Policy

You can view our privacy policy; here. We ask that you please keep yourself up to date with our privacy policy.

Returns Policy / Terms and Conditions

Details of our Returns Policy can be found within our Terms and Conditions; here.

Disclaimer

Our products have never been tested as food or medicine, nor are they intended to; treat, prevent or cure any disease or condition. Dank Terpenes do not contain any cannabis, THC, CBD, or any other cannabinoid and are fully legal in the UK.

Contact Us

Please use the form below to contact us if you have any; requests, questions or require any additional information. We can also be contacted by email, at; [email protected] – We aim to respond to all queries within a few hours, but it may take us a little longer during our busiest periods (please bear with us)!




Please note: we are currently undergoing some maintenance - but will be back in the next couple of days! Dismiss