At Dank Terpenes, we pride ourselves on providing some of the highest grade terpenes available on the market – which truly mimic the strain profile that they are named after. We stock a range of strain specific terpenes and terpene dilution blends – all of which are 100% natural. We also offer an ever expanding selection of vape accessories and terpene mixing kits.
We’re always happy to help and we strive to provide the best customer service that we can. We are here to accommodate your every nee – so if there’s anything that you can’t find on our site – feel free to contact us, and we will be happy to help.
Payment Methods
We currently only offer the option to pay by direct bank transfer, and are able to offer discounts on larger orders for choosing this options. We are currently looking into different payment gateways and hope to be able to accept Credit and Debit card payments soon!
We can also be found out and about at various ‘pop-up’ events throughout the year. Keep an eye on our social media pages to find out where you will be able to catch us (and talk terpenes in person)!
Postage / Delivery
All orders over £35 qualify for FREE UK delivery! Orders placed before 3pm will be dispatched the same day (Monday to Friday) in; secure and discreet packaging.
We post items using Royal Mail’s First Class Recorded service – which means that somebody will need to be at home to sign for the item when it arrives. We will update you by email with your tracking number as soon as your item has been dispatched. (Please leave a note during checkout if you need us to post you order using a different service, for example; so that the item does not require a signature).
Your order should be with you in 1-2 working days, although it can take a little longer during Royal Mail’s busy periods (such as Bank Holidays and Christmas). If you’re wondering where your package is – please use the tracking number that we emailed to you when you order was dispatched, or get in touch with us using the contact form below (please include your order number).
Returns Policy / Terms and Conditions
We want you to be 100% happy with you purchase, however should you need to request a refund or exchange, details of our Returns Policy can be found within our; Terms and Conditions – here.
Privacy Policy
You can view our privacy policy; here. We ask that you please keep yourself up to date with our privacy policy.
Terpene Safety
Terpenes can be very dangerous – and great care must be taken when using or handling them. Please see our Terpene Safety page for further information.
Battery Safety
You can view our Battery Safety guide; here.
Contact Us
Please use the form below to contact us if you have any; requests, questions or require any additional information. We can also be contacted by email, at; [email protected] – We aim to respond to all queries within a few hours, but it may take us a little longer during our busiest periods (please bear with us)!