Terms and Conditions

By accessing this website and/or placing an order on DankTerpenes.co.uk (referred to as: “we”, “us”, “our”, “DankTerpenes”), you agree to be bound by our terms and conditions – as set out below.

By purchasing anything from DankTerpenes you are confirming that you are 18 years of age or older, and that you agree to follow the instructions contained herein and in any accompanying literature. Terpenes are intended to be used in the field of aromatherapy for the relief of respiratory symptoms. The lawful and proper use of terpenes and all other accessories is a required condition of sale.

The products we sell are not medical devices and are not intended to diagnose, treat, mitigate, cure or prevent any ailment, disease or condition. They are not intended to administer medicinal or illegal products of any kind and are not intended for use with any substance that may affect the structure or any function of the body. The products we sell are not designed, nor intended for use with any material that is not lawful, allergenic, or poisonous or may cause harm. The products we sell are not smoking cessation devices.

If pregnant, nursing or diagnosed with epilepsy, a heart condition, allergies or other medical conditions, seek the advice and assistance of a doctor, physician or other trained health professional before using any terpenes or botanical. If you believe or suspect that you have a medical problem, promptly contact your doctor or health care provider. This statement has not been evaluated by the FDA (US Food and Drug Administration) or by any other comparable agency or administration in any other jurisdiction.

UK Delivery

All orders over £35 qualify for FREE UK delivery! Orders placed before 3pm will be dispatched the same day (Monday to Friday) in; secure and discreet packaging.

We post items using Royal Mail’s First Class Recorded service – which means that somebody will need to be at home to sign for the item when it arrives. We will update you by email with your tracking number as soon as your item has been posted. (Please leave a note during checkout if you need us to post  you order using a different service, for example; so that the item does not require a signature).

Your order should be with you in 1-2 working days, although it can take a little longer during Royal Mail’s busy periods (such as Bank Holidays and Christmas). If you’re wondering where your package is – please use the tracking number that we emailed to you when you order was dispatched, or you can email us at: [email protected] (please include your order number).

Returns Policy

We want you to be 100% happy with your purchase, however should there be a problem with your order – we are happy to refund or exchange all unused, unopened items as long as you alert us to the issue within 28 days of delivery. Return postage costs must be covered by the buyer, and the original postage costs will not be reimbursed (unless the error was our fault).

We ask that you pack the item that you are sending back to us well, and recommend that you keep hold of your tracking number and proof of postage until we have confirmed that the item has been received by ourselves.

Unfortunately we are unable to offer refunds on products that have been opened or have been partially used, however if there is something that you aren’t happy with – please let us know and we will try our best to resolve your issue.

Faulty or Damaged Items

As the customer, it is your responsibility to check each item that you order from us upon receipt, and report any breakages or damage within 48 hours of the package being delivered.

If you return an item because of an error on our part, or it is defective, we will also cover the cost of returning the item to us (using Royal Mail’s signed for service). The faulty / damaged item(s) must be returned within 30 days of purchase.

Cancellations

If you contact us after placing an order and before we have dispatched your order, we will happily cancel the order and refund your payment in full. If we have already dispatched your order at the time of cancellation, we will ask you to return the unused items to us as soon as possible. Upon receipt of these items, provided they are unused and in perfect condition with their undamaged original packaging, we will refund your payment in full. Unless the return was our fault, we are unable to refund the postage cost paid when returning the item to us.

Refunds  and Replacements

We will process all refunds or replacements within 7 working days of receipt of the returned item(s). Any refund will be made back to the original form of payment used to make the initial purchase. We may need to contact you to obtain further information before processing a refund.

Please contact us by email at: [email protected] – for help with any returns!

Terpene Safety

Terpenes are highly concentrated, and great care must be taken when handling or using them. Dank Terpenes are only for use by people aged 18 or older. Please ensure that you follow the below guidance when using Dank Terpenes

Avoid contact with the skin and eyes – Terpenes can cause skin and eye damage, therefore gloves and other PPE, such as; glasses (eye protection) and a face mask must be worn. If contact occurs; rinse the skin / eyes thoroughly using warm water. Consult a doctor or other healthcare professional if needed.

Avoid inhalation or ingestion of vapour or mist* – Terpenes should never be ingested PRIOR to dilution. Only use terpenes in a well ventilated area. PPE, such as a face mask – will protect from unintended inhalation*.

Keep away from sources of ignition – Terpenes may be flammable and ignite – do not use near any naked flames and take measures to prevent the buildup of electrostatic charge.

Thoroughly wash your hands after each time that you use Dank Terpenes

*Ingestion of the non-diluted (concentrated) terpenes can be poisonous. If you have any kind of reaction to this product, you should stop use immediately and consult a doctor or another healthcare professional.

Dilution

Dank Terpenes are highly concentrated – and therefore they must be diluted prior to use. Depending on the intended use of terepenes, different ratios should be tested until the perfect level is reached. For Vaping products (or anything else that is to be ingested) Terpenes must be heavily diluted prior to use. We recommend using as low a mix as possible to retain the flavor and effect, however a maximum of 5% (by total volume) of terpenes should be used when making / adding to vape / e-juice. (This means: 0.1ml of terpenes in each 2ml of liquid).

Storage

To reap the full rewards of Dank Terpenes, you’ll need to take extra care to ensure that you keep them fresh. Terpenes should be stored upright, in their original glass container and with the lid securely tightened. They should be kept in a cool environment (below 21C / 70F) and away from any direct sunlight. Terpenes should be stored in a safe place – away from any children or animals. Improper storage could cause your terpenes to degrade and loose some of their quality.

HANDLE WITH CARE – KEEP AWAY FROM CHILDREN AND PETS

Our products have never been tested as food or medicine, nor are they intended to; treat, prevent or cure any disease or condition. Our Terpenes do not contain any cannabis, THC, CBD, or any other cannabinoid and are therefore legal in the UK. Intended for use by over 18’s – with legal extracts only.

Battery Safety

Our battery devices are powered using Lithium Ion batteries, which are totally safe when handled correctly – however they can become dangerous if mishandled. It is your responsibility to use and care for your batteries in a safe, responsible manner.

Carrying your batteries

When not in use, the battery should be turned off, this will prevent your device from accidentally firing and overheating. Make sure that your device can not come into contact with other metal items in your bag or pocket, as this can, in rare cases, cause a short circuit.

Charging your device and batteries

Always use the original charger and mains adaptor that came with the device.  Avoid using the device while it is charging. Never charge your battery overnight or when unattended.

Your Batteries

Always use original branded batteries and buy your batteries from a reputable retailer. Never let your battery get wet.
Never use a damaged battery – even a small tear in the wrapper can be dangerous. Appropriately dispose of damaged batteries.

Refusal of Transaction

DankTerpenes reserve the right to withdraw any products from our website at anytime and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We may cancel an order; if we do not have the item(s) in stock, if there was a pricing or description error, if there was an error processing payment, or for any another reason. Your order has not been accepted by DankTerpenes until we have sent you a email, confirming the dispatch of you order.

We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Disclaimer

The information contained on this website and any other cautionary instructions, and all of the documents and literature included with any of our products was developed for informational purposes only. In no way is any of the information contained in these documents intended to be a medical or prescriptive guide or to be used for diagnosing or treating a health problem or disease. No terpene or botanical should take the place of any prescribed medication. Neither DankTerpenes, the manufacturer nor the seller, or their respective affiliates, directors, officers or shareholders, of any aromatherapy products on this website shall be held responsible for the misuse of the same or the misuse of any terpene or botanical. You, the purchaser and/or user of this device, are responsible for your own use of such products.

To the fullest extent permitted at law, DankTerpenes is providing this web site and its contents on an “As is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, DankTerpenes do not represent or warrant that the information accessible via this web site is accurate, complete or current. Price and availability information is subject to change without notice.

Except as specifically stated on this Web site, to the fullest extent permitted at law, neither DankTerpenes nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Copyright

Any use of materials on this web site, including reproduction, modification, distribution, or re-publication, without the prior written permission of DankTerpenes is strictly prohibited.

 

Last updated – 17 June 2019